Frequently Asked Questions
Do you have and Order Minimums?
What is your Turn Around time on orders?
Typically we can get orders out the door in 5-7 business days or sooner. There are some times of year that the schedule gets loaded; we will always be upfront with you on the timing and plan to meet your deadlines if at all possible. Our motto here is just get it done.
Do you have any Art Requirements?
The ideal file format is vector art, such as an Adobe Illustrator or Corel Draw file. We can sometimes work with your art in other formats, but there may be art charges involved for our artists to clean up or re-work the file you provide.Send us your file and we can let you know how we will proceed.
Will I received a Proof before production?
Absolutely! We work up a digital proof and send it to you in a pdf format for approval. We work directly with you to get the art exactly as you imagined it on the garment and do not move to press until we have your written approval on the project.
What type of Product Availability do you have?
Can you do Pantone Matching?
How does your Re-ordering process work?
If you decide to re-order a previously completed project we will reduce the setup fees to half of the original price. Since we already have the art and specs for the job all we need to know is if the garment remains the same and how many you will need.
Can I provide my own garments?
Yes, we allow our customers to provide their own garments if they choose. However, we cannot replace any customer provided item if it is misprinted or damaged during the normal printing process. Misprints are part of the job, but we can only replace items that we have purchased through our wholesale vendors.
What is Digitizing?
It is the initial setup for stitching for an embroidery file. It is typically a one time charge for initial setup as long as reuse of the image stays the same and stays the same size. It is likely that we would have to re-digitize the file if there is a size change.
Why is pricing based on Stitch Count?
It is the easiest way to account for the time and material necessary to complete your design.